Course / Course Details
By - Jennibeth Pajo
Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 70% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour online course is designed for hospitality professionals who want to strengthen their sense of ownership, accountability, and initiative at work. In the fast-paced hospitality industry, taking initiative means going beyond assigned tasks to identify opportunities, solve problems, and create positive guest experiences. This course encourages proactive thinking and action that contribute to both personal growth and organizational success.
· Understand the concept and importance of taking initiative in hospitality workplaces.
· Develop a proactive mindset that adds value to guest and team experiences.
· Apply initiative-driven approaches to improve efficiency and service quality.
· Reflect on personal opportunities to take ownership and sustain initiative in daily work.
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