Course / Course Details
By - Abigail Yenko
Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 70% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour training on Initiative (Doing the Extra Mile) in Hospitality is designed for line staff and first-line supervisors. It encourages proactive service, teaching participants to anticipate guest needs, support colleagues, and go beyond assigned duties. The training highlights how small acts of initiative lead to higher guest satisfaction and improved team morale.
Upon completion of the course, the participants should be able to:
1. Identify opportunities to take initiative in daily tasks.
2. Practice proactive actions that improve guest satisfaction.
3. Define initiative and its importance in hospitality roles.
4. Value initiative as a core professional behavior.
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