- Complete all 4 online micro-sessions (25–30 minutes each).
- Engage in role-plays, case studies, and reflection activities.
- Submit responses to handout prompts for supervisor feedback.
- Pass the final quiz with at least 70% total marks.
- Supervisor evaluates professional conduct using a 10-item rubric.
This 2-hour online training introduces hospitality staff to professional conduct in customer service. It emphasizes first impressions, communication etiquette, ethics, and consistent behavior to enhance guest satisfaction. Delivered in four 25–30 minute micro-sessions for individuals, one-on-one coaching, and micro-groups (2–4 learners).
No Review found
