Course / Course Details
By - Abigail Yenko
Participation and Format:
1. Complete all 4 online micro-sessions (25-30 minutes each).
2. Engage in role plays, reflection exercises, and adaptability drill.
3. Submit written reflection or responses to handout prompts for supervisor evaluation
4. Complete Pre-Test and Post-Test evaluations.
Assessment:
1. Pass the Post-Test with at least 70% .
2. Achieve a Pass Mark in role-play performance using a 9-scale adaptability rubric.
This 2-hour online course is designed for supervisors, team leaders, and department heads in the hospitality industry who aim to strengthen team performance through effective coaching. It focuses on building practical coaching skills that enhance motivation, accountability, and development. The course aligns with international hospitality standards, emphasizing a culture of continuous improvement, guest satisfaction, and staff engagement.
· Understand the role of coaching as part of performance management.
· Apply practical coaching tools and techniques in real hospitality settings.
· Identify and address common coaching challenges effectively.
· Encourage continuous growth and performance excellence through reflection and feedback.
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